General Questions

How long does it take to process my order?
Orders are processed every day so if they are placed before 1pm est they usually go out the same day.

What forms of payment does 24hrhockey.com accept?
We accept Visa, Mastercard, Discover and American Express.

I would prefer to place an order over the phone instead of online what should I do?
You can contact one of our friendly customer service representatives at our toll free number (1-877-7shop24) and they will be more than happy to take the order over the phone.

Why do some items have call for price?
Unfortunately there are some products the manufacturers do not allow us to publish the price online. Please call 877-7shop24 for current pricing information. We apoligize for any inconvience this may cause you.

Shipping

How do I get free shipping?
Free shipping is offered for Ground orders over $150 and sent within the continental US. This does not include the $3.99 handling fee, nor oversized shipping charges.

What is oversized shipping?
Oversized items such as one-piece sticks and wheel bags have an additional oversized shipping charge. This is due to the rather large size of the particular item being sent out.

Why has there been a $9.99 charge added to the price of my one-piece stick/wheel bag?
There is a 9.99 oversized item fee in addition to any shipping & handling (GROUND + 9.99). The boxes that one-piece sticks & wheel bags are shipped in are rather large & UPS charges an additional fee to ship them.

If the order itself is over $149, there is free ground shipping --only a $4.99 handling fee. If the order falls under that amount, shipping is charged according to the table below

International

Why can't I order Easton Equipments?
Per Easton's international shipping policy, we are unable to export Easton's products outside of the US.

Returns

Please visit our Return Policy page.

Sizing

What size skate should I order?
Skates normally fit 1 to 1-1/2 sizes smaller than your street shoes.

What is the difference between D & EE in skate sizing?
In regards to skate widths, “D” is the standard, “C” is about a quarter of an inch narrower than “D”, while “E” (or “EE” depending on the manufacturer) is about a quarter of an inch wider than “D.” Some skate models may designate “N” for Narrow/C width, “R” for Regular/D width and “W” for Wide/EE width. CCM skates usually have the widest boot construction available, while Nike skates seem to run narrow in general.